Refund policy
Last Updated: March 01, 2026
KERE is a wellness brand owned and operated by Merri Wellness LLC. We want you to feel confident when purchasing KERE products.
This Refund Policy explains how returns and refunds are handled for purchases made through kerewellness.com.
1. Return Window
We accept returns within 30 days of delivery.
To be eligible for a return:
• The item must be unused and unopened
• The product must be in its original packaging
• Proof of purchase is required
2. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to an incorrect or damaged item.
3. Exchanges
We replace items only if they are defective or damaged.
If you need to exchange a product, please contact:
4. Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
In some cases, we may offer flat-rate return labels or free returns for bundle purchases.
5. Self-Service Returns
When available, customers may initiate returns through our online return portal for faster processing.
Return labels may be provided and deducted from the refund amount.
6. Sustainability
Returned products that cannot be resold may be responsibly recycled or disposed of in accordance with our sustainability practices.
7. Non-Returnable Items
The following items may not be eligible for return:
• Opened supplement products
• Gift cards
• Products purchased from third-party retailers
8. Contact Us
If you have questions about returns or refunds, please contact:
Merri Wellness LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
support@kerewellness.com